Last Updated: August 10, 2026

Tornooke Keys (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (tornookekeys.com.au) or use our in-store services, including car key and remote programming, transponder key cutting, flip key and fob replacement, broken key shell repair, engraving, shoe and bag repairs, watch battery and band services, RFID swipe card programming, and giftware sales.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact Information
Name, phone number, email address, and postal address — provided when you make an enquiry, place an order, or contact us via phone, email, or our website contact form.

Vehicle & Key Information
For car key, remote, and transponder services, we may collect vehicle make, model, year, and VIN, along with details of the key or remote being duplicated or repaired. In some cases, proof of ownership (e.g., registration papers or a valid driver’s licence) may be requested to verify legitimate ownership before programming or duplicating vehicle keys, in line with responsible key-cutting practices.

Repair & Service Details
For shoe, bag, and watch repair services, we may record item descriptions and service notes relevant to completing your repair.

Payment Information
Payment details are processed at the time of transaction. We do not store full credit or debit card numbers on our systems; payments are handled through secure third-party payment processors.

Website Usage Data
When you visit tornookekeys.com.au, we may automatically collect standard technical data such as IP address, browser type, device information, pages visited, and referring website, typically via cookies or similar tracking technologies.

Enquiry & Communication Records
Any information you provide when contacting us by email, phone, or through our website, including the content of your enquiry.

2. How We Use Your Information

We use the information we collect to:

• Provide, complete, and manage the products and services you request
• Verify ownership where required for car key, remote, or transponder programming
• Process payments and issue receipts
• Respond to enquiries, quotes, and customer service requests
• Maintain records of repairs for warranty or follow-up purposes
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, IT and website hosting providers), who are only permitted to use your information to perform services on our behalf
• Law enforcement or regulatory authorities, where required by law, or where necessary to prevent fraud, theft, or unlawful key duplication
• Professional advisors, such as accountants or legal counsel, where necessary

All third parties are required to respect the security of your personal information and to treat it in accordance with applicable privacy law.

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of physical records and appropriate safeguards for digital systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Records related to vehicle key services may be retained longer where required to verify ownership history or support warranty claims.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Ask us to explain how your information has been used or disclosed
• Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve functionality and user experience, such as remembering preferences and understanding how visitors use our site. You can control or disable cookies through your browser settings, though this may affect certain website features.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect personal information from minors without parental or guardian involvement.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Tornooke Keys
📍 Cnr Carlisle Ave & Luxford Rd, Mount Druitt, NSW 2770
📧 tornookekeys@gmail.com
📞 0421 66 11 76